Returns & Refunds
Contact K Tech for assistance with a damaged, incorrect or problematic item.
Report an issue
Contact us promptly with your order number, product name and a description of the issue. Where helpful, include photographs of the product and packaging. Keep the packaging, accessories and invoice while your request is reviewed.
Before sending an item back
Please obtain return instructions before dispatching an item. Eligibility depends on the product, its condition and the reason for the request. Contact us before purchase if a particular return window or change-of-mind return is important to your order.
Laboratory and safety products
For chemicals, reagents, opened consumables or items exposed to contamination, contact us for product-specific handling instructions before arranging transport. Do not send hazardous or contaminated material through a courier without confirming suitable arrangements.
Assessment and resolution
After reviewing the issue and, where needed, inspecting the item, we will confirm the available resolution. This may involve a replacement, exchange or refund as appropriate. Any return delivery arrangements, charges and refund method or timing will be explained for your request.
Cancellation requests
If you need to cancel or change an order, contact us as soon as possible. Available options depend on whether the order has already been prepared or dispatched.